The issue: Logging back into Novel Goggles after a session timeout sometimes fails with one of the following errors: 'checks.state argument is missing', 'Invalid State', 'State Mismatch Error'
When it happens: Some users have reported this issue when trying to log into Novel Goggles in the same browser window/tab where Novel Goggles was previously logged in, but has since timed out. There also appears to be some correlation to waking the device from sleep with an existing Novel Goggles session.
What to do: Usually, a second login attempt will succeed. If not, explicitly navigating to or should allow you to log in normally again. Closing the problematic browser window/tab and opening Novel Goggles in a new tab should also work.
What we intend to do about it: We're planning on making changes to the authentication methods we use since our authentication provider has so far been unable to clarify why this is happening for some users, some of the time. These changes will take a bit of time to test and roll out.
The issue: Novel Goggles hanging on startup and displaying a fixed loading screen message with no progress.
When it happens: Some users have reported this issue on the first login attempt after a new version of Novel Goggles has been released. Other users have reported the issue without any Novel Goggles updates.
What to do: Close all Novel Goggles windows and tabs, open a new window/tab and load Novel Goggles again. If the problem still persists, a forced refresh might be needed. As a last resort, opening Novel Goggles in Private Browsing mode will allow you to access the app.
What we intend to do about it: So far, we've identified two possible independent causes for this behaviour. The one is an authentication issue and the other an issue with how some browsers or browser configurations go about shutting down old service workers and starting up new ones. we will be working to make our service workers more robust to these issues in future releases.
Novel Goggles has been tested on Edge, Chrome and Firefox. Other browsers may work. If you experience strange behaviour or sluggish application response, try switching to Edge or Chrome.
If the round-trip latency values displayed at the top right of the Novel Goggles window are greater than 500-1000ms, Novel Goggles may seem sluggish. Ensure that you have a stable broadband internet connection. If you are connected via Wi-Fi, try connecting using an ethernet cable.
Unfortunately, Novel Goggles does not yet support an off-line mode. This feature is planned for a future release.
Novel Goggles has recently had a UI overhaul that greatly improves usability on smaller displays and mobile devices. Let us know if you spot anything that doesn't quite work for you on your tablet, phone or smaller screen.
Not at this time but importing functionality is planned for a future release. Although time-consuming, existing manuscripts can be copy-pasted into your Novel Goggles Manuscripts. We recommend doing this scene-by-scene once you have created your Novel Structure.
Novel Goggles makes no claim to any copyright of user-uploaded content. If you generate content and upload it, the copyright remains yours. Note: It is against the terms of service to upload content that you do not own the copyright to.
The databases containing your submitted content are backed up once every 24 hours. Each daily backup is stored for 8 days. While we do aim to keep your data safe, these backups are insurance in the event that something goes wrong on our end.
Yes. Novel Goggles provides export functionality for all user-uploaded content, except for images. Backups are exported in .ngog files, which are simply JSON formatted files with the extension renamed. By default, Novel Goggles will remind you to download a backup of your data once a week.
Your work will remain accessible in a read-only format for at least 3 months after your subscription has expired or been cancelled. After this, your content will be deleted. The Novel Goggles team will remind you via e-mail to export your data before deletion occurs. If you resume your subscription before three months have elapsed, your data will still be accessible to you.
Translation of the manuscript contents has been disabled as there is an issue where browser translation features may delete your manuscript text. We hope to enable translation in the future when we've updated to a newer word processing tool.